Returns and Exchanges
You may only return unopened products within 30 days of delivery for a full refund or exchange, however, we do ask that you pay shipping for these returns. If the return is a result of our error, such as if you receive an incorrect or defective product, you will receive a full replacement for the item and Primo Vibes will cover shipping costs.
We Do Not Offer Returns or Replacements On Open Items!
If you received the wrong item email our customer support team and we will get the situation corrected as quickly as possible.
All of our orders are shipped with insurance so we will get a replacement shipped to you as quickly as possible. We may need a couple of pictures from you for the claim. Pictures can be emailed to info@moderncbd.com.
In order to make returns easy for you, all authorized returns will be at your expense.
Modern CBD & Wellness
549 W McDermott Dr,
Allen, TX 75013
Our support team is ready to help and they can be contacted at info@moderncbd.com.
Contact customer support through our email option. info@moderncbd.com Explain the issue to them and we will do our best to pull the package if it hasn’t already been picked up. If the carrier has picked up the package we will contact them and try to have the package returned to us.
As long as your order hasn’t been picked up by the carrier.
We do not offer pre-ordering at this time.
Modern CBD & Wellness
549 W McDermott Dr,
Allen, TX 75013
(214) 785-7224
info@moderncbd.com